Cityscape will be the future industry leader. They are not the typical travel agency people have in mind. In order for Cityscape to create tailor-made trips, travel experts listen to what the customers want and then create a vacation that’s right for them and their budget. So far they have been doing everything offline, only recording basic things online for the customer to view. The management of the trip is very basic, however, and customers today are demanding more digital experiences and more control over their purchases.
Goals & Objectives
Design the post-log-in app experience that allows the customer to view and manage a quote proposed by a personal travel expert and to view and manage trips that have been booked. Also design the process a user goes through to start a quote online (complementary to direct contact with a personal travel expert).